Business Developer

Fluentify is the most effective, simple and natural way to learn a language. We developed a new way to connect language learners to carefully selected English native speakers. The company has been launched in April 2013. Fluentify is growing up, fast. We’re meeting lots of new users, and more than ever, re-welcoming users we’ve met before.. We raised a seed round in January 2014, the investment will let us grow the business faster. We’re looking for brilliant & multi lingual (English native speaker) full time customer service professionals to join our team and help us develop our business. If …

Business Developer

Fluentify is the most effective, simple and natural way to learn a language. We developed a new way to connect language learners to carefully selected English native speakers.
The company has been launched in April 2013. Fluentify is growing up, fast. We’re meeting lots of new users, and more than ever, re-welcoming users we’ve met before.. We raised a seed round in January 2014, the investment will let us grow the business faster.
We’re looking for brilliant & multi lingual (English native speaker) full time customer service professionals to join our team and help us develop our business. If you’re quick on your feet, passionate about language learning and online education, and have exceptional people skills, then we want you on the team. You will be on the front lines working with our users every day and will partner with our Product team to improve user experience.
We look forward to hearing from you

Responsibilities:

Provide friendly and efficient service to the worldwide Fluentify community

Be a first point of contact to handle and resolve customer complaints

Manage the fluentify tutors community

Identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customer emails

Research information and troubleshoot problems using available resources

Arbitrate in situations between users

Monitor and control numerous concurrent tasks in tandem

Proactively and independently work to meet targets and goals

Requirements

English native speaker

Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours

Patience, empathy, and a unique ability to manage stress

Skilled and eloquent in writing

Strong communication and interpersonal skills

Ability to work under pressure and adapt quickly to adverse situations

Technical aptitude and the ability to pick up new technology quickly

Active, passionate Fluentify user

Fluency in Italian and other European Languages

Bonus Skills

Experience with teaching English as a foreign language

Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies

Experience with policy work, or help resource project management

Previous, demonstrable experience with creation of online help resources

Early adopter of technology

Location: Flexible, Torino, Italy / London, UK
Please include your LinkedIn profile, a great covering statement and when you’d be available to start. List the languages you speak and score yourself 1 – 5. 1= you can order a drink, 5 = you are a native speaker.

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Business Developer

Business Developer


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