Online Store Manager

UFUUD SRL: is an innovative Italian based start-up aiming to bring superior quality Italian Food right to your table globally. We will do this while surrounding you with the very same passion & tasting experience only an authentic Italian Food Excellence can deliver. While rooted into Italian Food tradition we are willing to innovate and change the rules of the game. Job purpose: UFUUD is looking for an online store manager. A shop manager’s job is similar to that of a manager from a tangible retail store. The online store manager’s main responsibility is to make sure …

Online Store Manager

UFUUD SRL: is an innovative Italian based start-up aiming to bring superior quality Italian Food right to your table globally. We will do this while surrounding you with the very same passion & tasting experience only an authentic Italian Food Excellence can deliver.
While rooted into Italian Food tradition we are willing to innovate and change the rules of the game.
Job purpose:
UFUUD is looking for an online store manager. A shop manager’s job is similar to that of a manager from a tangible retail store.
The online store manager’s main responsibility is to make sure that all the items being sold are up-to-date, have the correct sizes, prices and attributes. He/she is also responsible for listing the store policies as well as increasing the conversion rate and the upselling and cross selling.
Key responsibilities and accountabilities:
1. Create and manage the product DB according to company decisions and to company standars
2. Process daily orders and responsible for the sales and profits of the e-store
3. Provide exceptional customer service and resolve customer problems or complaints by determining optimal solutions
4. Communicate, execute, and manage e-marketing plans in cooperation with other team members who have been in charge of different e-marketing channels such as social media, or search engine optimization
5. Manage all store operational issues, including store housekeeping, store administrative duties, physical inventories, price changes, etc.
6. Successful candidates should be able to cite significant achievements, demonstrating their ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.
7. Be the lead for increasing sales thanks to upselling and cross-selling on ufuud customer base. With the support of other functions analyse main Kpi’s to implement and achive the task
8. Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service.
9. Ensure all orders are properly documented and released for pick-up
10. Manage the flow and relationship with curriers to ensure on time delivery to customers
Qualifications
· Bachelor’s degree required
· At least 3 years experience in on line store management with responsibility for driving end executing plans, measuring, analysing and reporting success.
· Strong experience in store operation management and customer service
· B2C background on proven experience (especially) in successful e-commerce start ups environments.
· Excellent communication skills and proficiency in English
· Good knowledge of standard Microsoft Office programs
· Demonstrated understanding of online marketing
· Experience in Analytics software/work experience in foreign companies/having overseas education is an advantage
Personal Profile
The candidate must be:

Enthusiastic
Self Motivated
Like to work in a challenging environment
Not afraid of committing mistakes
Able to work in a small team
Team player
Forward looking
Food lover
Entrepreneurial

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Online Store Manager

Online Store Manager


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